Changing work habits push software makers to innovate

Every day, millions of office workers prepare memos and reports using scissors and paste, and store data on floppy disks, though they have plenty of digital memory in their computers and the cloud. Smartphone-toting executives have their mail dumped into in-boxes, one corporate message atop another.

They are not using these objects, of course, but clicking on the pictures of them in popular word-processing programs like Microsoft Word or Google Docs. The icons linger like vestigial organs of an old-style office, 31 years after IBM's personal computer brought work into the software age. They symbolise an old style of office software, built for the time when the desktop computer was new and unfamiliar.

But no longer are workers tethered to a desk, or even to an office; we are all toting around laptops, tablets and smartphones to make every place a workplace. And so office software is changing. These days, what is important is collaboration, small screens, fast turnarounds, social media and, most of all, mobility. "The way people use things is fundamentally changing," said Bret Taylor, chief executive of Quip, a start-up offering document-writing software that focuses more on mobile than desktop work.

Last month Box, an online service for storing documents, pictures and other data, bought Crocdoc, a company that makes it possible to view Microsoft Word documents and other popular file formats across a variety of devices at the right size for whatever screen is being used at the time. Evernote, another online storage outfit, allows people to write, edit and share notes together, instead of emailing multiple versions of a Word document to one another.

Both Microsoft and Google are scrambling to make their products reflect a work environment where PCs exist alongside other devices. There is a mobile version of Microsoft Office, which includes Microsoft Word, but it can only be used to edit certain kinds of documents and collaboration is limited. One reason for this, the company says, is that it does not want to force its user base to relearn too much, too quickly.